Welcome to our service!
We've compiled some basic guidelines for the mose efficient use of our payment service. Additional information can be found on our Help Center. Should you have any questions, contact us.
Click on a topic to go to directly to the section:
1. Service and payment methods
2. Service description for delivery terms
1. Service and payment methods
You have received email instructions to activate your username in the Merchant panel. To log in to the Merchant panel: https://merchant.paytrail.com.
After activating your credentials, your company's information must be completed in the Merchant panel.
If your business is registered in Finland:
The authorized signatory will need to verify their identity using their bank credentials. This also serves as an electronic signature for the payment service agreement.
If your business is registered outside of Finland:
Once you have filled out the company information, we will send an agreement for review and signature. The authorized signatory will need to sign the agreement. We do not accept electronic signatures. We will also need a copy of the authorized signatory's passport.
The Merchant ID and Secret key required to enable the payment service can be found in the Merchant panel ➡️ Merchant account.
The following payment methods are part of Paytrail's service:
- All Finnish online banks: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken and S-Pankki
- Invoice and installment: Walley, Jousto and OP Lasku
- Cards: Visa, Visa Electron, Mastercard, Eurocard
- Mobile: MobilePay, Pivo, Siirto and Apple Pay (Apple Pay is not available in the following platforms: WooCommerce, Magento and Shopify if using the payment page bypass.)
As a merchant, you can always choose what payment methods you want to offer. We recommend the widest possible range so that each customer will find their preferred payment method. Note that your industry may, in some circumstances, limit the availability of some payment methods. You can check your active payment methods or change the payment methods in the Merchant panel ➡️ Payment methods.
You can download payment method logos from our webpages.
Click to learn more about receiving card payments
2. Service description for delivery terms
The following text should be added to your website (i.e. in the terms of delivery). Links to other language versions of the terms (English and Swedish) and more about card payment can be found at the end of the terms.
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Maksupalvelutarjoaja
Maksunvälityspalvelun toteuttajana ja maksupalveluntarjoajana toimii Paytrail Oyj (2122839-7) yhteistyössä suomalaisten pankkien ja luottolaitosten kanssa. Paytrail Oyj näkyy maksun saajana tiliotteella tai korttilaskulla ja välittää maksun kauppiaalle. Paytrail Oyj:llä on maksulaitoksen toimilupa. Reklamaatiotapauksissa pyydämme ottamaan ensisijaisesti yhteyttä tuotteen toimittajaan.
Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/kuluttaja/maksupalveluehdot
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3. Settlements
We settle payments to your company's bank account either once a day (M-Package) or once a week (S-Package), depending on the service package you choose. For daily settlements, the settlement delay is two banking days. You can check your settlement cycle and payment delay in the Merchant panel ➡️ Settlement settings.
Transaction fees and commission are deducted from the settlements.
Settlement reference number
The settlement reference number is generated automatically in our system. It is also possible to set your own standard reference number for settlements.
Settlement reports
Details about settlements and transaction fees can be found in the settlement report, which can be downloaded from the Merchant panel ➡️ Settlement reports. Then click the Open the breakdown link and under Latest payments section, click Download CSV.
A settlement summary can be automatically sent via email to the email address set under Merchant account. If needed, the email address can be changed in the same place.
Settlement models:
1) Aggregate settlements daily, weekly or monthly:
This is the default settlement model and is set based on the service package you are using. You can change your settlement cycle from daily to weekly or weekly to monthly.
2) Gross settlements:
Payments can also be settled to your business in full, in this case transaction and commission fees are invoiced retrospectively. Invoicing of transaction fees incur a fee of 10 €/invoice.
3) Individual settlements:
Each payment can also be settled individually to your business. The price of an individual settlement is 0,15 €/settled payment.
Please contact us, if you want to make changes to the settlement model or cycle you are using.
Accounting automation via interface
It is possible to automate accounting by retrieving accounting data using the interface. The interface makes it possible to retrieve payment and settlement material, create returns and check the status of a payment remotely from Paytrail's service. This requires some technical implementation either by you or your technical partner. Check with your technical team or technical partner to see if the implementation of this interface would be useful.
Technical documentation can be found here.
4. Refunds
To avoid possible fraud, we recommend that refunds are made via the Merchant panel to the original payment.
Refunds are easily handled through the Merchant panel ➡️ Payments by clicking on the payment information. You can enter the amount to be refunded in the Order Content and Refunds section. Payment can be refunded in full or in part.
Fast processing of refunds
The refund amount will always be deducted from your merchant account. Please note that there must be at least that amount in your unsettled balance in order for a refund to be made. If necessary, you can transfer additional funds in the Merchant panel for refunds (only for Finnish merchants). This allows refunds to be processed and paid to your customer as quickly as possible.
When making a refund, you can leave a comment that will be saved in the details of the refund. The payment shows the refund history, where you can view the details of an individual refund and see who made the refund if there are multiple Merchant panel users.
We charge 0,40 €/trx per successful refund (0,50 €/trx in the S-Package)
Detailed instructions on making refunds can be found on our Help Center.
5. Invoice and installment
Paytrail's payment service includes the following invoicing and installment options:
- Walley
- Jousto
- OP Lasku
Each invoice and installment method has specific terms, please read them carefully before activating the payment method. Links to the specific terms can be found in the Merchant panel ➡️ Payment methods for each method.
Benefits for you and your customer:
- Invoice and installment services offer the consumer flexibility and payment time.
- Payment time max. 36 months, small installments possible, which lowers the purchase threshold.
- In Walley and OP Lasku services the credit limit is max of 5000€ and Jousto is 3000€.
- Security is ensured by verifying the customer's identity using strong identification.
- The fee for merchants for invoice and installment is 0,40€ + 2% commission of the amount of the payment (M-Package).
- Payments are settled to the merchant according to the current settlement cycle, regardless of how the consumer pays his invoice.
- Offering invoice and installment payment methods does not require any technical changes to your online store. You can control payment methods with the Status buttons in the Merchant panel.
6. Merchant panel
The Merchant panel is a versatile payment monitoring and analysis tool. Here are some tips for using the Merchant panel:
1) Merchant panel user management
In the Merchant panel, as an administrator, you can add multiple user accounts and assign different roles and rights to use the Merchant panel. You can grant various rights to edit data, process payments or just view data. The company administrator can create new users and manage user rights from the Merchant panel ➡️ Users.
2) Monitoring of payments
You can retrieve payments by date range from the Payments tab. You can also filter your search by payment method and payment status.
You can search for an individual payment using a number of different criteria, such as the customer's name (if the online store sends the customer's name to our payment service), the payment reference number or archive ID. To see all search options, click Show more.
Payment status types:
Paid = Payment has been successfully received and the product can be delivered.
Cancelled = The payment transaction has been cancelled. Possible reasons for cancelation are:
- The payment has not been paid within two weeks
- The customer canceled the payment in his online bank, for example
- The payment method partner did not accept the payment, for example, the credit card did not have sufficient funds to make the payment
New = A payment has been created in the system but has not been paid. For example, transactions in "New" status occur when a customer goes to the payment page of your online store checkout but the customer has not progressed from there. Payments with a "New" status will automatically transfer into "Cancelled" status within approximately two weeks if they remain unpaid.
Paid and settled = The customer has paid for the payment and it has been settled.
Paid, waiting for approval = A payment has been sent to your invoicing partner and is waiting processing. After processing by your invoicing partner, the status of your payment will change to either 'Paid' or 'Cancelled.'
Paid, refunded = The customer has paid for the payment and has been refunded the full amount of the payment.
Paid, partially refunded = The customer has paid for the payment and a partial refund has been made. The remaining amount can be refunded from the payment.
3) Updating information and changing payment methods
You can edit your company's information in the Merchant account section. You can also customize your payment method selection using the Status toggle in the Merchant panel ➡️ Payment methods.
4) Adding to merchant account balance for refunds
You can transfer additional funds to your merchant account for refunds using Transfer funds feature in the Merchant panel. The transfer of funds is handled as an online bank payment, and the payment is transferred to the balance of your customer funds account in real time.
5) Sending a payment link
In the Merchant panel, you can create a payment and send payment instructions, or payment link, to the customer. You can create a payment link from the Payments tab by clicking on the Create new payment button. The payment link allows you to collect payments from your customers in situations such as when the customer adds an item to their order or if the customer is unwilling or unable to use the online store.
For more information on using the Merchant panel, visit our Help Center.
7. Additional services
It is possible to customize our payment service with the additional services we offer:
Saving card information to enable recurring and one-click payments
Saving card information is an easy and fast way to improve sales conversion on online and mobile services. At its simplest, the returning customer's payment is made with just a few clicks. In Paytrail, it is possible to save the payer's credit card information for later use by tokenization. Tokenization is a secure and reliable way to store data and allows for convenient one-click and recurring payments. Implementing these features requires development work on the part of your online store.
Additional IDs
Does your company own several online stores? Do you need payments from different products or services to be deposited in different bank accounts for accounting purposes? This is accomplished with additional IDs. Each account then has its own Merchant ID and its own Merchant panel.
With these IDs you can separate transactions, monitor growth and development, generate separate accounting reports, and have settlements to different bank accounts. The price of the additional IDs is 29,50 €/month + VAT.
Shop-in-shop service
The administrator is responsible for the technical implementation and offers merchants an effortless way to sell. Paytrail settles the money directly to the merchant that sold the products/services. The administrator is not responsible for the transaction and does not need a payment service license with the Financial Supervision Authority.
Shop-in-shop is suitable for a merchant who wants to offer others the opportunity to sell their products/services in their store or an organization that wants to direct revenue directly to an internal recipient. More information about Shop-in-Shop can be found in our Help Center.
8. Library
In our library you will find Nordic E-commerce Reports, Finnish E-commerce Reports, and Web Shop Conversion Optimization Ebook. Feel free to download them from our library.
9. Safe Pay certificate
The Safe Pay certificate tells of invoice payment security. Paytrail customers can use the Safe Pay logo to indicate that shopping with them is safe. You can display the logo in your online store if Paytrail is the only payment service provider offered and you have the invoice payment method activated.
