Shop-in-Shop sub-merchant guidelines for the most efficient use of our payment service

Welcome to our service!

These guidelines are for a Shop-in-Shop sub-merchant. The Shop-in-Shop payment service enables the sale of products or services of several parties in the same service, shopping cart and payment transaction. As a sub-merchant, using our payment service is easy; the Admin is responsible for the technical implementation.

Suomenkieliseen versioon.

Paytrail in a nutshell

We have collected the most relevant information for a sub-merchant about the functionality of our payment service and we present the most important features of the Merchant panel.

We hope you find the information useful!

Click on a topic to go to directly to the section

1. Start receiving payments

Get started

1. When you receive information from Paytrail's customer service that the payment service has been activated, please notify the Admin.

2. The Admin will takes the necessary measures so you can use the payment service. Please agree with the Admin about the start of use.

3. Familiarize yourself with the terms and conditions of the Shop-in-Shop.
• Make sure your online store has the required information such as clear, easy to find and comprehensive terms and conditions.

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Payment methods

We offer you our comprehensive selection of payment methods (some of the payment methods have industry specific restrictions). This way, your customer can easily find their preferred payment method. Familiar payment methods increase your sales and improves your conversion rate.

Finnish online banks
Buy now, Pay later: Walley, and Op Lasku (Invoice)
Cards: Visa, Mastercard and American Express
Mobile payment methods: MobilePay, Siirto ja Apple Pay

Note! Accepting card payments and using Buy Now, Pay Later payment services are subject to payment method specific rules and special conditions.

2. Familiarize yourself with your daily tool

Merchant panel - a versatile payment monitoring and analysis tool.

Our Help Center has comprehensive instructions on using the Merchant panel. Below are some tips to get you started.

User roles: You can create multiple user IDs with different roles. For example, you can give your accountant access to only view payments and settlements.
- Note! Please add all the people who need to monitor payment traffic as users. It is recommended to have more than one user.

Payment search: You can search for individual payments with several different search criteria or all payments of a certain time period. You can see all payments where the customer has been redirected from the online store to Paytrail's service. Using the payment status field, you can search for all payments paid out to you.

Payment link: Sending a payment link is convenient when a customer adds to their order or a customer places an order by phone.

Settlements

Settlement cycle and delay:

You can check your settlement cycle and delay in the Merchant panel under Settlement settings.

Depending on the package, it is possible to change the settlement cycle to once a week or once a month.

Settlement reports:

Download from the Merchant panel under Settlement reports.
Provides details about settlements and fees.
Generated automatically when accounts are calculated.
A settlement summary can be automatically sent via email to several people.

Refunds

Refunds are easy to do through the Merchant panel and are made quickly to customers.

A payment can be refunded in full or partially.
Refunds should always made back to the original payment method, using the Merchant panel to make refunds will ensure this. This also reduces the fraud potential.
The refund amount will always be deducted from your Merchant account.
- Make sure that your balance has at least the amount of the refund. You can transfer funds to top up your account, if needed.

3. E-commerce tips

Develop your business and take advantage of our content!

Our library contains reports and ebooks that you may find useful.

Can we help?

Our customer service experts will be happy to help you with all your questions!